RightNow Technologies
Bozeman, MT 59718
Development Manager - QA Test Systems
Description
The Development Manager – QA Test Systems will lead the creation and implementation of technical white and black box testing across our product suite by leveraging planning, people, infrastructure and processes. The key activities will be organizing and directing multiple teams of Software Engineers to deliver superior quality and on-time product releases to our customers. These teams are involved in a lot of fun areas: Web Services (SOAP/WSDL), APIs, application add-ins, utilities, computer telephony integration, Chat applications, installers, login authentication, code backward compatibility, Citrix, Terminal Server, performance test engineering, Hosting infrastructure, upgrades, etc. The Development Manager – QA Test Systems will work with senior management to optimize RightNow product quality by adopting and continuously improving testing tools, processes and technology.
This position is located at our headquarters offices in beautiful Bozeman, Montana, where the clean air, big sky vistas, world-class outdoor recreation, and small town community feel combine to create an extraordinary living experience. Add in shopping, great schools, parks, world-class museums, family activities, arts and cultural opportunities and Bozeman is the place to be for that small town feel with big city amenities; where the people and hospitality make Bozeman, Montana one of our nation’s best locations to live.
Essential Duties and Responsibilities
Manage teams of Software Engineers to test RightNow products using code-based, functional, automated, white & black box, environmental, system and performance testing approaches.
Achieve department goals for on-time product releases, test coverage, defect identification, test automation, performance, overall quality, etc.
Plan, develop, implement and report on new testing approaches to ensure ever-improving product quality.
Assume ownership for and implement systems and processes to accomplish strategic goals of the organization.
Resource allocation/optimization, hiring and planning activities.
Manage growth and development of personnel including recruiting/hiring, career development, coaching/mentoring, conflict resolution, performance management and succession planning.
Identify and promote industry best practices.
Build and reinforce interdepartmental relationships by driving excellence in communication.
Fully partner with Development, Support, Product Management and other cross-functional project teams to ensure people and processes deliver on project objectives.
Lead and coordinate cross-departmental efforts to conduct root cause analysis of product issues and implement solutions that are then verified through testing.
Assume a ‘mentor’ role for all staff.
Develop metrics for measuring performance of the team in an effort to understand strengths and weaknesses of each individual.
Develop and expand knowledge of RightNow products and how our customers use them in their business operations.
Communicate effectively with other members of the development team, other departments and managers across the company.
Essential Knowledge, Skills, Abilities, and Backgrounds
BS degree in Computer Science, MS degree preferred.
5+ years in a leadership role with direct reporting experience managing a team of technical QA Engineers and/or Software Developers including recruiting, mentoring and motivating a team to achieve continuous improvements and results.
5+ years demonstrated hands-on experience developing and de-bugging code including C/C++, C#, Unix shell scripting, PHP, Java, Python and/or Jython.
Experience in one or more of the following areas: Web Services (SOAP/WSDL), APIs, application add-ins, utilities (eg, email protocols), computer telephony integration, Chat applications, installers, login authentication, code backward compatibility, Citrix, Terminal Server, performance test engineering, network architecture, etc.
Knowledge and hands-on experience with a variety of test tools, ideally Compuware Testpartner & HP LoadRunner.
Expertise with industry QA standards, processes, tools and methodologies demonstrated by personally implementing new practices in previous roles.
A highly organized individual who works well under pressure to complete tasks to meet tight deadlines via strong time/task management skills.
Strong interpersonal, communication, project management and organizational skills.
Willing to ‘roll up one’s sleeves’ and assist Engineers wherever needed.
Preferred Knowledge, Skills, Abilities, and Backgrounds
MS degree in Computer Science.
Industry experience in testing large scale enterprise software products (preferably SaaS/On-Demand and/or CRM applications).
Industry experience in Internet technologies, protocols, application delivery, SQL and relational databases.
Administrative level Linux and Windows OS expertise, including setup of extensive monitoring for performance testing purposes.
Experience with XML, SOAP and web service languages such as WDSL.
Strong networking design and tuning skills: IP, DNS, Routing, HTTP.
Demonstrated knowledge of HTML, SQL and/or VBA.
**This position has relocation assistance**
Benefits
RightNow is always looking for great people. We need the best and the brightest to fuel our phenomenal growth and maintain our leadership in the industry.
Work here is exciting and challenging—never dull! Pay is competitive, with medical, dental and vision benefits, life and disability insurance and 401(k) participation for full-time employees as well as opportunities for continuous learning and advancement. In addition, giving back to your community has never been easier with a generous match program and time off to perform volunteer work.
You'll never have a better opportunity to have it all.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to regularly perform repetitive hand and wrist movements at a computer keyboard. Employee is regularly required to sit for long periods of time. Close vision is required for PC work.
Employee Protection Rights
RightNow is an equal opportunity employer and prohibits discrimination and harassment on the basis of sex, race, creed, color, religion, age, national origin, disability, or other status protected by federal, state, or local law.
